At BuiixShop Online, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free refund and returns policy.

1. Returns Eligibility:

   • Items must be returned within 30 days of delivery.
   • Items must be unused, undamaged, and in their original packaging.
   • Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.

2. Refund Process:

   • To initiate a return, please contact us at info@buiixshop.online with your order details and reason for return.
   • Once your return request is approved, we will provide you with a return shipping label.
   • Upon receipt of the returned item(s), we will inspect them and process your refund accordingly.
   • Refunds will be issued to the original payment method used for the purchase.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item is defective or damaged upon receipt.
   • Please ensure that returned items are securely packaged to prevent damage during transit.

4. Exchanges:

   • We do not offer direct exchanges. If you wish to exchange an item, you may return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately at info@buiixshop.online with details and photos of the issue.
   • We will arrange for a replacement or refund as appropriate, including covering the cost of return shipping if necessary.

6. Contact Us:

   • For any questions or concerns regarding our refund and returns policy, please contact us at info@buiixshop.online. Our customer service team is available to assist you and ensure your satisfaction.